Malene Haxholdt, v.p. of enterprise analytics at MetLife, says the goal is to integrate communications with clients through diverse channels, including social media, websites, call centers, and face-to-face meetings.
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MetLife Seeking to Integrate Customer Services
Global insurance company MetLife is undergoing a company-wide transformation to its customer services by integrating its digital operations under an initiative being led by Martin Lippert, head of the company’s global technology and operations. So reports V3.
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