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Zendesk Product Seeks to Pre-Empt Customer Dissatisfaction

Sunday, Mar 20 2016

CMO Tech

Written by CMO Tech News

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Zendesk has introduced its Pathfinder technology that helps client service agents better respond to support tickets by providing information on customers’ web journeys. So reports VentureBeat.

Among other features, it allows agents to see which help pages customers have already visited so that it can reduce the amount of time required to address issues.

Read the full article from VentureBeat.

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