News

News (1013)

Emotional Storytelling is Crucial: Microsoft Exec

Consumers are overwhelmed with marketing messages, but firms can cut through the clutter with emotional storytelling. So writes Microsoft UK CMO Paul Davies in Campaign.

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MetLife Seeking to Integrate Customer Services

Global insurance company MetLife is undergoing a company-wide transformation to its customer services by integrating its digital operations under an initiative being led by Martin Lippert, head of the company’s global technology and operations. So reports V3.

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Carnival Cruise Line Taps Casino Bigwig as CMO

Carnival Cruise Line has recruited Kathy Mayor from Las Vegas Sands as its new CMO. So reports Travel Agent Central.

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Outsourcing CMO Functions Has Many Benefits

External CMO companies typically service a variety of customers, so they have valuable experience with knowing what types of marketing programs work and what types don’t. So reports Business.

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Salesforce and Zendesk Launch Messenger Programs

Salesforce and Zendesk have just launched programs to help manage messenger traffic through each firms’ technology platforms. So reports TechCrunch.

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1-800 Flowers Seeks Seamless Connections with IBM Cloud

In addition to its well-known flower retailing website, 1-800 Flowers has more than a dozen brands including David and Harry and the Popcorn Factory that it wants to tie together by moving its data to the IBM Commerce cloud offering. So reports MediaPost.

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Walmart Marketing Head Quits to Return to Firm He Helped Launch

Brian Monahan, who headed up online marketing as a vice president of marketing for Walmart, has left the position to return to San Francisco-based NewCo Festivals, which is a media and events platform that he co-founded four years ago. So reports Chain Store Age.

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Pandora’s 1st CMO Stepping Down

Simon Fleming-Wood, who is the first chief marketing officer of music streaming company Pandora, is leaving the position as the company is transitioning to provide on-demand services. So reports AdWeek.

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Salesforce Acquires Artificial Intelligence Firm

In a move to bolster its automation efforts, Salesforce.com has acquired artificial intelligence startup firm MetaMind. So reports PCWorld.com.

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Intercom Raises $50M for Product Development

Intercom, which provides a customer communications platform, has raised $50 million for product development. This brings its total funding to $116 million. So reports Martech Advisor.

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